FAQ's

Orders & Customization

Simply choose your device model, pick a case type, and upload your photo or design. You can adjust positioning, add text, and preview the case before adding it to your cart.
Yes! You can upload any JPG or PNG. Just make sure it is high resolution (recommended: 300 DPI for best results).
Yes — our builder works on all mobile devices, tablets, and desktop.
We can help! Contact us at support@mobilesnaplab.com and attach your photo — we’ll guide you through sizing and layout.

Device Compatibility

  • iPhone: Settings → General → About → Model
  • Samsung: Settings → About Phone
  • Google Pixel: Settings → About Device
If you’re unsure, email us — we’re happy to verify.
Yes — we add new Apple, Samsung, Pixel, and other device models as soon as they are released.

Production & Shipping

Production: 1–3 business days

Shipping:

  • Standard: 5–9 business days
  • Express: 2–4 business days
All cases are printed at the facility closest to you to ensure fast delivery.
Yes — we ship to all countries. Shipping times vary by region.
Yes — tracking is emailed as soon as your order ships.

Returns, Changes & Warranty

Because each item is printed on demand, custom cases are final sale.
Changes can be made within 1 hour after your order is placed. After production starts, edits are no longer possible.

We will replace it at no cost. Please send us:

  • Your order number
  • Photos of the issue

to support@mobilesnaplab.com.

Manufacturing defects only (printing issues, wrong model shipped). Accidental damage is not covered.

Product Details

We carry:

  • Slim Cases
  • Tough Cases
  • Clear Cases
  • MagSafe-compatible options
  • Slim: Lightweight everyday protection
  • Tough: Dual-layer drop-tested design
  • MagSafe: Built-in magnetic ring for secure accessories
Slight variations can occur due to screen brightness and different printing materials — but prints are always vibrant and high quality.

Payments & Security

  • Visa, Mastercard, Amex
  • Apple Pay
  • Google Pay
  • Shop Pay (installments may apply)
  • PayPal
  • Bank transfers
Yes — all payments are encrypted and processed by Shopify Payments.

Account & Support

No — checkout works with or without an account. Creating an account helps track orders faster.
Use the tracking number in your email or visit our Track My Order page.
Email us at support@mobilesnaplab.com — we respond within 24 hours.